Privacy Policy

Privacy Policy

Peptide Haus respects your privacy. This Privacy Policy explains how we collect, use, and protect information provided through our website and online store.

Information We Collect
When you browse our website or place an order, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment status, pickup/shipping selections, and communications with us. We may also collect basic website usage information through cookies, analytics tools, or our ecommerce platform.

How We Use Information
We use customer information to process orders, confirm payment, arrange shipping or local pickup, send order updates, provide customer support, maintain business records, prevent fraud or misuse, and comply with applicable legal, tax, and operational requirements.

Payment Information
Payment processing may be handled by third-party payment providers. We do not store full payment card numbers on our website. Payment providers may collect and process payment information according to their own privacy and security practices.

Shipping, Pickup, and Service Providers
We may share limited customer information with service providers as needed to complete an order, including ecommerce platform providers, payment processors, shipping carriers, label providers, email services, analytics tools, and other business service providers.

Discounts and Order Review
Order information may be reviewed to confirm payment, delivery method, discount code eligibility, and fulfillment status. Orders using ineligible discount codes or incorrect shipping/pickup selections may require adjustment or cancellation before fulfillment.

Cookies and Analytics
Our website or ecommerce platform may use cookies and similar technologies to support site functionality, remember cart activity, improve the customer experience, and understand website traffic. You may be able to manage cookie preferences through your browser settings.

How We Protect Information
We take reasonable steps to protect customer information and limit access to those who need it for business operations. However, no website, platform, or electronic transmission is completely secure.

Information Sharing
We do not sell customer personal information. We may share information only as needed to operate our store, fulfill orders, comply with legal obligations, prevent fraud, or protect our business and customers.

Data Retention
We retain order and customer information as needed for business records, tax/accounting purposes, customer service, fraud prevention, and legal compliance.

Customer Requests
Customers may contact us to request access, correction, or deletion of their personal information, subject to legal, tax, fraud prevention, and business recordkeeping requirements.

Contact Us
For privacy-related questions or requests, contact us at:
info@peptide-haus.com